Remote Mediation: Resolve Your Conflicts Safely


Arbitration and Mediation Services offers remote mediation services for Tennessee and Georgia residents. For those with highspeed internet access and a device with a camera, we support online video conferencing with document sharing for the most personal and efficient experience currently possible online. Using a platform with HIPAA-compliant security for shared data as well as secure access, end-to-end encryption, privacy controls, and SOC 2 compliance, we protect clients from both virtual and physical viruses while keeping their information confidential.

The same online platform can be used without video conferencing for those without a camera. And, the good-old-fashioned telephone will also work if participants don’t have access to high-speed internet. While we prefer to meet with participants face-to-face at least for the first mediation, we’re waiving this requirement to allow clients to make progress in resolving their matter without having to risk exposure.

“I’m not much of a technology buff and I like to meet in person,” says Mary Ann Zaha, one of Chattanooga’s most experienced mediators who recently joined Arbitration and Mediation Services. “However, people can’t be asked to choose between putting off resolution indefinitely or taking the risk of exposure when even a simple telephone is enough to enable them to move forward without the risk.”

For those who prefer the face-to-face route, Arbitration and Mediation Services has implemented additional sanitation procedures to help prevent contagion by disinfecting surfaces that participants might come into contact with immediately preceding and following each mediation.

If you have questions or special needs, call Dianne Blankenbaker at 423-265-3505, ext. 1 to discuss. Visit our website at


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