Rule 31 Mediator, Operations Manager, President, Property Manager, Clean-up Crew, “Whatever it Takes”


Dianne arrived in Chattanooga on a whim, planning to live here for 6 months. That was in 2011. Having not only fallen in love with Chattanooga and its endless outdoor opportunities but also Jerry Tidwell, she committed herself to both the city and Jerry in December 2017 when Jerry and Dianne were married.


After nearly 30 years in the software industry working for fortune 100 (IBM, AT&T), 500 (Lucent Technologies), and large enterprise (Sterling Commerce) corporations, the opportunity to launch Arbitration and Mediation Services represented an opportunity to switch gears into something local, personal, and personally satisfying. “What better way to go to bed at night than to know what you do helps people move on with their lives?”


During Dianne's career, she developed advanced problem solving skills that blend with her more recent mediation training, allowing her to guide others in finding mutually beneficial solutions. She also incorporates her education as a teacher into her approach to both mediation and life by finding ways to enable others to solve their own problems. As an alliances manager, she spent countless hours negotiating relationships between corporations based on her belief that “If we don’t win, if the alliance company doesn’t win, and if our mutual customers don’t win, it’s not going to work. We all have to benefit or in the long run, there is no benefit for anyone.”


Dianne completed her BA in English from The Ohio State University in 1989 (summa cum laude, with Distinction, with Honors, and Phi Beta Kappa). Dianne followed up with an MA in English Education in 1994 (and taught for a year, including in a men’s prison). And then, 24 years later, completed her paralegal certificate from Chattanooga Community College in May 2018. She completed mediation training in first quarter 2019 and was approved and added to the Tennessee Supreme Court's Alternative Dispute Resolution list of Rule 31 mediators in March of 2019.